Customs and Immigration

Arriving

• You should complete a Travellers' Statement and Incoming Passenger Card prior to reaching the Customs clearance point. These forms will be given to you by airline staff on board your flight and are also available from desks immediately in front of the customs/immigration line.
• When you disembark you should proceed to the Entry Control Point and present your passport or other travel documents, your Incoming Passenger Card and your Travellers' Statement. All documents except your Incoming Passenger Card will be returned to you after processing. Once processed, you should then proceed to collect your baggage.
• Anything to Declare?
  When you have collected your baggage you may proceed to either the goods to declare or nothing to declare exits.
  Remember to have your Travellers' Statement ready.
• What to Declare?
  Don't forget to declare any necessary items, as there are severe penalties for failing to declare articles which are prohibited, restricted or for which you are required to pay duty/sales tax. Australian Customs Service provides information on what to declare.
  
  If you disagree with the amount of duty/sales tax assessed, do not make any payment and request to see the senior Customs officer on duty.
  
  Payment of duty/sales tax can be made in cash, by travellers cheque in Australian currency and by American Express, Diners Club Card, Bankcard, Mastercard and Visa card.
  
  Foreign Currency - amounts of A$10,000 or more need to be reported on arrival (currency does not include travellers cheques).
  

• For information on visa and entry requirements into Australia view the page relating to immigration.

• It is important to remember that if you carry any animal or plant item with you, or packed in your luggage, you must declare it on your Travellers' Statement on arrival.
  Please note that unaccompanied baggage may attract inspection charges.
  
  For more detailed information regarding Australia's quarantine laws refer to the quarantine page.

Customs and Emigration

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Australian Capital Territory

Link to Canberra International Airport

New South Wales

Driving yourself to or from the airport?

Here are some tips on the best routes to choose.
Most routes to the airport have signs with the symbol pointing which way to turn at each intersection. Follow these symbols as they show the most direct route to the airport.

Airport staff have supplied these tips as some of the best to take if you want an easy or quick journey. They are displayed as "to Sydney Airport". If you are travelling from the airport simply reverse the directions. Most can be used for travel to both the Domestic and International terminals whilst some are highlighted as Domestic or International only.

When you're at Sydney International Terminal we can help you with information or special inquiries on the spot. A welcome face is provided to visitors at the Tourism New South Wales Information Desk, located in the centre of the Arrivals Level. The crew can help visitors and locals with transport, accommodation, arriving flight details, and airport facilities. For more Information see Tourism NSW

The Sydney Airport Help Desk is located next to the glass lifts in the centre of the terminal on Departures Level 2. It is staffed by the Sydney Airport Gold Ambassadors, a volunteer-based customer service program. The Gold Ambassadors wear bright gold jackets and are here to help you with any information you may need.

Remember to keep a street directory on hand if you’re driving for the first time.

All major Sydney radio stations conduct traffic reports at least every 15 minutes during peak hour in the mornings (6am to 9am) and the afternoons (4pm to 7pm) to advise of traffic problems and streets to avoid.

For lost and found luggage and misplaced items ring (02) 9667 9583 or go to Level 3, Sydney Airport Reception.

We are Australia’s first capital city airport to offer customers a rail service to and from the airport.

Available at Thomas Cook on Departures Level 2 and Arrivals Level 1. You'll find an EFTPOS cash dispensers next to Thomas Cook on both levels.

Link to Sydney International Airport

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Tasmania

In addition to domestic and general aviation operations, Hobart Airport, located just 17 kilometres from Australia's southern most capital city, provides an international gateway to the island State's famous heritage.

• Airconditioned terminals.
• Modern check-in facilities.
• Spacious lounge areas.
• Advanced baggage conveyors.
• Panoramic aircraft viewing areas.
• Restaurant.
• Bar.
• Airporter Shuttle Bus
• Baggage Lockers
• Public telephones
• Airporter Shuttle Bus
• Taxi rank.
• On-site car rental
• Secure parking. 

• Medical transportation services.
• Maintenance organisations.
• Aircraft handling infrastructure.
• Floodlit aircraft parking areas.
• Customs facilities.
• Immigration facilities.
• Quarantine facilities.

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Victoria

A number of bus services link the airport with regional Victoria. Some services operate subject to demand and bookings are necessary.

Dandenong Area
Phone: (61 3) 9795 5498
Eight departures a day Monday to Friday between 07:00 hrs and 19:00 hrs. Limited weekend services.

Ballarat Area
Phone: (61 3) 5333 4181
Six services a day Monday to Friday from 06:00 hrs and 19:00 hrs. Limited weekend services.

Melbourne Eastern Suburbs
Eastside Buslines & Airport Bus Eastside
Phone: (61 3) 9899 8677
Web: www.airportbus.com.au
For the latest schedules, check out their website on the link above.

Melbourne North-West Suburbs
Tullamarine Bus Lines
Phone: (61 3) 9338 3817
Web: www.tullamarinebus.com.au
Eight services a day Monday to Friday between 07:55 and 19:00hrs. Five services Saturday and none on Sunday.

Geelong  
Gull Airport Services
Phone: (61 3) 5222 4966
Thirteen services a day Monday to Friday between 05:40 and 20:10 hrs. Nine services a day on weekends.
Located in front of International Arrival, lower level.

Footscray Area
Four services a day Monday to Friday between 09:30 and 19:00 hrs. Three services a day on weekends.

Car rental companies have offices in the domestic terminal areas as well as on the ground floor of the short term car park.

SkyBus operates 24 hours a day between the Airport and the city centre. The service runs approximately every 30 minutes at a cost of A$11 each way. Drop off points are located throughout the city centre close to hotels and facilities.

Phone: (61 3) 9662 9275

Web: http://www.skybus.com.au

Taxis are available from the ground floor level of Melbourne Airport. Expect to pay around A$32 to A$35 for the 30 minute trip into the centre of Melbourne

South Australia

The Adelaide International Airport is located 5 kilometres west of the city centre.

A transit bus services the international and domestic terminals and provides transport at a reasonable fare to many Adelaide city hotels and motels. The bus leaves at half hourly intervals. Timetables and fares are displayed at the bus stops at each terminal.

 The arrivals duty free shop is conveniently located in the international terminal and may be used prior to making your declaration. Sales are limited to liquor, tobacco and perfume products and are only available to persons over 18 years of age.

All major car rental companies service the international and domestic terminals. Self drive and chauffeur driven car hire services are available by prior arrangement.

Conveniently located public car parks service both the international and domestic terminals. Access is by clearly marked roadways. A ticket is issued at the entrance boom gate; keep it for presentation when you leave the car park. Fees are calculated on an hourly basis up to a maximum daily rate.

 Taxi bays are located just outside both the international and domestic terminals. Metered fares are charged, following an initial flag fall fee.

 If you are a transit or transfer passenger arriving at either the international or domestic terminal, enter the building through the respective arrivals facilities and proceed to the transit lounge where your carrier will provide you with the necessary information and assistance.

This service is available at the domestic terminal only. Simply leave your vehicle in the area reserved for valet parking and proceed to the valet parking desk in the departure lounge to check in your keys and make the necessary arrangements for the return of your vehicle.

Link to Adelaide Transport (no specific airport site found)

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